Privacy Policy
How Clear Ticket handles your information.
Information we collect
When you submit a support request, Clear Ticket collects the information you provide, including your name, email address, customer type, device information, operating system, problem description, error messages, support impact, troubleshooting already attempted, and optional attachments. The website also records limited visit information, such as the page visited, referral source, browser user agent, and a randomly generated visitor identifier stored in your browser.
How we use information
We use this information to receive, organize, troubleshoot, respond to, secure, and administer support requests; send approved payment invoices; verify and moderate customer testimonials; operate the technician workspace; measure general website usage; prevent abuse; and maintain business records. Clear Ticket does not sell customer information.
Customer testimonials
A customer review requires a matching ticket number and email address. Those verification details are not published. The display name, star rating, and review text are published only after the customer consents and a technician approves the review. ClearTicket may reject or remove a review that contains private, unsafe, irrelevant, or abusive content.
Attachments and retention
Optional attachments are stored separately from the public website, are available only through authorized technician access, and are scheduled for removal from online storage after 90 days. Authorized ClearTicket computers may retain an encrypted local copy for support history. Ticket records may be retained longer for support history, security, accounting, dispute handling, and legal obligations.
Service providers
Clear Ticket uses managed website hosting and storage providers to operate the site, PayPal to process payments, and may use Resend to deliver transactional email. Those providers process information under their own terms and privacy practices. Clear Ticket does not receive or store full payment-card numbers entered through PayPal.
Your choices
Submit only information needed for support. Do not submit passwords, verification codes, recovery keys, payment-card numbers, regulated information, or unrelated confidential information. You may ask about correction or deletion of eligible records by emailing clearticket@clearticket.online. Some information may need to be retained for security, payment, dispute, or legal reasons.
Security
Clear Ticket uses access controls, encrypted connections, restricted file types, file-size limits, and technician authorization controls. No internet service can guarantee absolute security. Notify Clear Ticket promptly if you believe information was submitted improperly or accessed without authorization.
Contact and updates
Clear Ticket serves Illinois. Business hours are Monday–Friday, 8:00 AM–5:00 PM Central Time, excluding holidays. Privacy questions may be sent to clearticket@clearticket.online. Material policy updates will be posted here with a revised effective date.